TERMS & CONDITIONS

The following terms and conditions apply to all transactions on www.aneesi.co.uk (hereinafter called the “Website”). By using this Website and shopping with Aneesi, you, as a visitor to the Website or an Aneesi customer, accept and agree to be bound by the terms and conditions stated below. Aneesi is the trading name of Silverquest Limited, Company No. 07281460 with registered office at 1 Bell Street, SL6 1BU, Maidenhead and VAT Registration No. GB997204974, phone number (+44) 020 8133 2289.

In these terms and conditions the terms “we”, “us” and “our” refer to Aneesi, “you” and “your” refer to any visitor to the Website or any Aneesi customer, “goods” are those items which are displayed for sale on the Website.

LAW AND TERRITORY

These Terms and Conditions and your use of the Website are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights. This Website and our Terms & Conditions have been designed for use within the United Kingdom and under UK law. Whilst we are happy to consider requests for Goods and enquiries from outside the United Kingdom, we give no warranty, express or implied that the use of the Website or the placing of any order through the Website from outside the UK complies with any applicable non-UK laws or regulations. Accordingly, any Goods or promotions not permitted under your local law are not offered to you.

COPYRIGHT AND TRADEMARK

The Website is owned and operated by Silverquest Limited. The contents of these pages (including images, designs, artwork, graphics, logos, photography, text and other materials) are copyrights and trademarks, and controlled or licensed by Silverquest Limited or its content and technology providers or their respective owners. ALL RIGHTS RESERVED. The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on the Website in any form is prohibited save that you may:

  • Copy, print (one copy only) or download extracts of the material on this website for the sole purpose of using the Website in good faith for domestic purposes or placing an order with Aneesi; and
  • Copy print (one copy only) or download the material on the Website for the purpose of sending to individual third parties for their personal information provided that you seek no commercial advantage or benefit from so doing and you acknowledge us as the source of the material and that you inform the third party that these conditions apply to them and that they must comply with them.

We have taken great care in creating this Website and to the best of our knowledge have ensured that all the details, descriptions and pricing on all Goods are accurate. However, there may be occasions when some of the information featured on the Website may contain incomplete data, typographical errors or inaccuracies. We do not take any responsibility for inaccurate information and reserve the right to amend errors or to update product information at any time without prior notice. We have also tried our best to display the Goods as accurately as possible on the Website. However, we cannot guarantee that your monitor's display will accurately reflect either the colour or the size of the Goods.

PAYMENT SECURITY

All the data you pass via this Website, such as credit card details or personal information, are protected from interception and tampering by premium business-class SSL (Secure Sockets Layer) encryption technology, visually confirming the highest level of authentication available among SSL certificates. You know that you enter the secure section of the Website when the address bar in your web browser turns green.

We also use reliable, secure and efficient payment services and are PCI DSS-compliant (Payment Card Industry Data Security Standard).

PRIVACY PROTECTION

We respect your privacy and commit to protect it. Therefore, we will never sell or pass your details to any third parties. We also use the information that we possess about you lawfully and in accordance with the Data Protection Act 1998. There are two reasons why we collect information about you:

  • To be able to process your orders and any other transactions related to your orders; and
  • To provide you with the best shopping experience we can.

Only if required by law we may be obliged to disclose certain details.

As a business, we have a wealth of information available that may be of interest to you, such as promotional offers, new product releases, tips and news etc. Except for processing your order or any other transaction you have with us, we will not contact you unless you expressly give us your consent. Even if you do so you will always have an opportunity to opt out from receiving marketing communication from us in the future.

We will collect the following information about you: title, name, addresses, phone number, email address, your order history, products you may be interested in in the future (wishlist) and product reviews you submit. If you have an account with Aneesi, you can update this information at any time by logging into your Account. Alternatively, you can contact our Customer Care at customercare@aneesi.co.uk or (+44) 020 8133 2289 and request the change.

PLACING AN ORDER

By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions. If you are unhappy with or unclear about any aspect of these terms, please contact one of our customer service advisors before placing an order with us by email at customercare@aneesi.co.uk or by phone on (+44) 020 8133 2289.

By placing an order via this Website you are making an offer to Aneesi to purchase the Goods detailed in your order upon the terms described in your order. Once you have placed an order we will send you a confirmation that your order has been received but this is not a confirmation that your offer to purchase the Goods has been accepted. A contract between you and Aneesi for the sale of our Goods will only exist once an order has been accepted, processed and dispatched to you.

Your debit card/credit card/PayPal account will be debited when you place your order. As the transaction is processed, you will receive an electronic transaction receipt which we will send to the email address that you provide. This does not affect your statutory rights.

Prices and availability of Goods are subject to change without notice. A delivery charge will be added to your order value where appropriate. Please see our delivery times and charges.

All dates quoted for delivery are estimated delivery dates only and may be subject to change. We can accept no liability for any loss or damage (whether direct or indirect) if delivery takes place at any time other than the estimated date for delivery.

Please make sure that you provide your shipping address accurately. Currently we provide no functionality to validate addresses at the time the address is entered. We cannot dispatch to an invalid address but this will only become apparent later in the process, resulting in a potential delay in delivery to you.

CANCELLING AN ORDER

If you change your mind and wish to cancel your order please send us an email at customercare@aneesi.co.uk or call us on (+44) 020 8133 2289 as soon as you can. We tend to process your orders very quickly but if your Goods haven’t been dispatched yet we will be happy to cancel the order. If they have left the warehouse, however, please follow the returns process to obtain your refund.

DELIVERY

For our available delivery options please refer to the Delivery section on the Website. We ask you to inspect the Goods upon delivery to check that your order is complete. Should there be any problem with your delivery, please notify us as soon as possible and in any event within 2 days from receipt of the Goods at customercare@aneesi.co.uk or by phone on (+44) 020 8133 2289.

RETURNS AND REFUNDS

If you are not entirely delighted with the Goods that you have chosen you may return them to us within 28 days of receipt. We will be happy to offer you a refund provided that the Goods are returned complete, in perfect condition, unused, unwashed and with the original packaging.

Our promise to you is that within 3-5 working days after receiving the Goods back from you we will issue a refund to the credit card, debit card or PayPal account on which the purchase was made. We have no control over how quickly the banking system will process the refund and how quickly it will appear on your statement but it typically takes up to 14 working days.

For orders with delivery to the UK, we will refund the cost of the Goods being returned and the cost of the original delivery but not the cost of returning the Goods.

For orders with delivery outside of the UK, we will refund the cost of the Goods being returned. Unfortunately, we will neither be able to cover the cost of the original delivery nor the cost of returning the Goods.

The Goods will remain your responsibility until they reach us. We strongly recommend that you send the Goods using a delivery service that insures you for the value of the Goods. For further details please read our Easy Returns page.

LOST OR DAMAGED GOODS

In the event that any of the Goods you ordered are lost or damaged in transit please retain the damaged Goods and contact us immediately by email at customercare@aneesi.co.uk or by phone on (+44) 020 8133 2289. Please allow 7 working days from the estimated delivery date before contacting us about non-delivery of the Goods you ordered.

If the Goods you received are faulty, please contact us as soon as possible and within 5 working days to arrange a replacement.

CONFORMITY OF GOODS

We take every care to ensure that the description and specification of the Goods are correct at the time of publishing. However, specifications and descriptions of the Goods on the Website are not intended to be binding and are intended only to give a general description of the Goods. Furthermore, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used to view the Goods.

PRICES

All prices quoted on the Website are accurate at the time of publication, are quoted in pounds sterling (GBP) and where appropriate are inclusive of UK sales tax (VAT) at the current rate.

STOCK AVAILABILITY

We endeavour to display through the Website only items that are currently in stock. However, occasionally an item will be out of stock and if this is the case we will notify you as soon as possible and present you with available options. The usual options are: to cancel your order (in which case we will refund the full value of your order), to wait until the item is back in stock or to swap the item that is out of stock to another item that is available.

LINKING TO THIS WEBSITE

You may link to this Website, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you. This Website must not be framed on any other site. We reserve the right to withdraw linking permission without notice.

DISCLAIMER AND LIMITATIONS OF LIABILITY

We are not responsible for losses not caused by our breach or negligence, or for indirect losses which are a side effect of the main loss or damage and which are not reasonably foreseeable by you and us (for example, loss of profits or loss of opportunity).

We are not responsible for any failure to meet any of our obligations under these Terms and Conditions where such failure is due to events which are beyond our reasonable control. If we breach these Terms and Conditions we shall be liable for the direct losses that were a reasonably foreseeable consequence of such a breach and for no other losses. Our maximum liability for any loss or losses shall be 100% of the total value of the item purchased.

While Aneesi uses reasonable endeavours to ensure that the information on this website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and Aneesi will not be responsible for any errors or omissions or for the results arising from the use of such information. While Aneesi takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of the Website will be interruption- or error-free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.

Further, Aneesi will not be responsible nor liable for your use of any other websites which you may access via links within this Website. Aneesi does not control these websites and is not responsible for their content. Any such links are provided merely as a service to users of this Website and their inclusion in this Website does not constitute an endorsement by or affiliation with Aneesi. The entire liability of Aneesi under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions.

Aneesi will not be liable to you or be deemed to be in breach of these terms and conditions or any other contract with you by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.

Aneesi may assign or transfer any of its rights or sub contract any of its obligations under these terms and conditions to any third party. You may not assign or transfer any of your rights or sub contract any of your obligations under these terms and conditions except with the specific permission in writing of Aneesi.

No person who is not a party to these Terms and Conditions shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999. Nothing in these Terms and Conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.